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Policies

Cancellations, changes and refunds

The short version: deposits are fully refundable for 72 hours. After that, each provider's terms apply — and they are printed on every package before you pay anything.

Initial template — requires legal review before production use

This page is a starting point written to describe how the product actually behaves. It has not been reviewed by an attorney and is not legal advice. Before launch it must be reviewed against Tennessee consumer-protection law, marketplace and payment-facilitator obligations, and applicable privacy regulation. Last updated January 2026.

If you cancel

  1. Within 72 hours of paying a deposit

    Full refund of the deposit

    A cooling-off window that applies regardless of the underlying providers' terms. We absorb the difference. It exists because people occasionally book in a hurry and we would rather that not be a trap.

  2. After 72 hours, more than 90 days before the event

    Provider terms apply; most is usually recoverable

    Each provider's own terms take over. At this distance most providers refund the majority of what has been paid, but venues and bands are typically the least flexible because they are turning away other business.

  3. 30–90 days before the event

    Partial refunds, varying by provider

    Typically half of provider fees become non-refundable in this window. Catering usually remains cancellable; venues and entertainment usually do not.

  4. Inside 30 days

    Usually non-refundable

    Most providers have committed staff, ordered product or turned away other work. Florals in particular become non-refundable earlier because flowers are pre-ordered.

Why it varies by provider

A package is several independent businesses. The venue has turned down other enquiries for your date. The band has declined other bookings. The caterer has not yet ordered food. They cannot all have the same terms, and pretending otherwise would mean either overcharging you or underpaying them.

So every package lists each provider's cancellation terms individually, and the summary on the package tells you which components are the least flexible. That information is on the page before you pay, not in an email afterwards.

Changing the date

Ask us early. Several providers permit one date change at no cost with enough notice — venues are often the most accommodating here, because a transfer is better for them than a cancellation. We will go to every provider on your booking and come back with what is possible before anything is charged.

Changing the guest count or scope

Normal and expected. Catering and bar rescale per head; the venue generally does not. Final counts are typically due 10 days before the event and are the minimum billed. Tell us as soon as you know and we handle the re-quoting with every affected provider.

If a provider cancels on you

This becomes our problem rather than yours. We re-source the category at the same price where we possibly can. Where we cannot, that component is refunded in full, and we will tell you honestly what your options are for the remaining time available.

This is one of the practical reasons the booking sits with us rather than with nine separate businesses — there is someone with an obligation to fix it.

If something goes wrong on the night

Raise it with us, ideally at the time. We investigate with the provider afterwards and, where a service was materially not delivered, we apply a credit or partial refund. Every adjustment is recorded against the booking with the reason.

How refunds are made

Refunds go back to the original payment method through Stripe, typically within five to ten business days depending on your bank. Partial refunds are itemized so you can see which component was refunded and why.

Force majeure

Severe weather, public-health orders and comparable events outside anyone's control are handled case by case and in good faith. We will always try to move a date before canceling one.

Need to change or cancel something?

Message us on your event thread — it reaches whoever is covering your booking and keeps the record together. Or email support@semicircl.com.

Go to your messages

Items requiring legal confirmation before launch

  • Whether the 72-hour deposit refund window creates any statutory expectation beyond what is stated here.
  • Whether platform-funded refunds where a provider's terms do not permit one need separate contractual authority from the provider.
  • Tennessee consumer-protection disclosure requirements for cancellation terms.
  • Force-majeure definition and its interaction with individual provider contracts.
  • Chargeback handling and the platform's position as merchant of record.